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Driver terms and conditions

These terms apply when you use I Need A Van Man to find and complete removal work.

These terms govern your use of the I Need A Van Man driver platform and the Booking Services that we provide to you. The customer terms govern each contract for Transport Services between you and the Customer.

By creating or using a Driver account, or by accepting a Booking, you agree to these terms. If you register or use an account on behalf of a company, partnership or other business, you confirm that you have authority to bind that business.

I Need A Van Man may update these terms. We will bring any material change to your attention before it takes effect, it will apply prospectively, and we may require you to accept it before you can accept further Bookings. A change to pricing, VAT, the Agency Fee or Driver Payout will not alter the financial terms of a Booking that you accepted before the change, unless you expressly agree or the change is required by law.

Definitions

I Need A Van Man, we, us, our
The online platform and disclosed booking agent that connects Drivers with Customers and arranges Transport Services.
You, your, Driver
The self-employed individual or business that uses I Need A Van Man and supplies Transport Services directly to a Customer.
Customer
An individual who requests Transport Services wholly or mainly for personal use and not in connection with a trade, business, craft or profession.
Customer Terms
The terms presented to the Customer for a Booking on the I Need A Van Man website.
Booking
A Customer’s request for Transport Services that you agree to provide.
Booking Services
The platform, booking, payment collection, administration and related agency services that I Need A Van Man provides to you.
Transport Services
The collection, carriage and delivery services that you supply directly to the Customer.
Transport Contract
The contract between you and the Customer for the Transport Services. I Need A Van Man is not the supplier of the Transport Services.
Instant Quote
The total price quoted to the Customer for the Transport Services using the details supplied by the Customer and the pricing parameters used by I Need A Van Man. When the Booking is confirmed, that amount is the Customer Price, subject to any later agreed change.
Customer Price
The total gross amount that the Customer agrees to pay for the Transport Services, including VAT where VAT is chargeable by you.
Agency Fee
The total gross fee that you pay I Need A Van Man for the Booking Services, including VAT where VAT is chargeable by I Need A Van Man. For each Booking, before any later permitted adjustment, the Agency Fee is the difference between the Customer Price set by I Need A Van Man on your behalf and the Driver Payout shown to and accepted by you.
Driver Payout
The cash amount shown to you for a Booking before you accept it, subject to any later adjustment expressly permitted by these terms. It is the net settlement payable to you after the Agency Fee and any permitted adjustment have been deducted from, or applied to, the Customer Price collected on your behalf. The Driver Payout is not a separate price for the Transport Services and is not, by itself, the value of your supply to the Customer for VAT purposes.
Job Sheet
The Booking information made available to you, including the collection and delivery details, service time, help required and the items the Customer has booked for transport.

Agency appointment and Transport Contracts

You appoint I Need A Van Man as your disclosed agent to arrange Transport Services. You supply the Transport Services to the Customer as an independent, self-employed transport provider. The Transport Contract is between you and the Customer and incorporates the Customer Terms applicable to the Booking. By accepting a Booking, you agree to become the Driver for that Booking and to perform the Transport Contract in accordance with the Job Sheet. I Need A Van Man does not itself provide the Transport Services or employ you.

By accepting these terms and each Booking, you authorise I Need A Van Man to:

  1. market and arrange your Transport Services through the platform;
  2. determine, set and communicate the Instant Quote and Customer Price in your name and on your behalf, using the Booking details and the platform’s pricing parameters, without requiring your separate approval of the Customer Price for each Booking;
  3. identify you to the Customer as the Driver, confirm your appointment for the Booking and enter into or confirm the Transport Contract with the Customer in your name and on your behalf;
  4. communicate with the Customer and administer agreed changes, cancellations, refunds and disputes relating to the Booking;
  5. collect the Customer Price as your agent, deduct the Agency Fee and any separately explained adjustment permitted by these terms, and remit the Driver Payout to you; and
  6. prepare and transmit customer sales invoices and any credit or debit notes in your name and on your behalf for the Transport Services, issue any Agency Fee invoice in I Need A Van Man’s own name and prepare settlement statements.

I Need A Van Man separately supplies the Booking Services to you and remains responsible for those services. You remain responsible for performing the Transport Services and for the acts and omissions of anyone you use to help you perform them.

Booking payout and acceptance

Before you accept a Booking, I Need A Van Man will show you the cash job amount offered to you, defined in these terms as the Driver Payout, and the Booking details available to you. The Driver Payout is offered for performing the Transport Services, subject only to an agreed Booking change or an adjustment expressly permitted by these terms.

The Customer Price and Agency Fee are not displayed to you before you accept the Booking. By accepting these terms and each Booking, you authorise I Need A Van Man to set the Customer Price in your name and on your behalf using the Booking details and the platform’s pricing parameters. You acknowledge that the Customer Price may be higher than the Driver Payout.

For each Booking, before any later permitted adjustment, the Agency Fee is the difference between the Customer Price and the Driver Payout that you accepted. You authorise I Need A Van Man to retain that Agency Fee from the Customer Price rather than requiring you to pay it separately. I Need A Van Man will provide you with the exact Customer Price and gross Agency Fee for a Booking on request and may also include those figures in a Booking or settlement document made available to you.

By accepting the Booking, you agree to perform the Transport Services described in the Job Sheet for the displayed Driver Payout, subject only to an agreed Booking change or an adjustment expressly permitted by these terms.

Driver obligations

Conduct

Conduct yourself professionally and provide friendly and helpful service to Customers.

Responsibilities

  1. Follow the Job Sheet, including the collection time window, any requirement for additional help and the transport of all listed items.
  2. Ensure the safe and correct collection, carriage, loading and unloading of all items, using appropriate equipment to prevent injury, loss or damage.
  3. Tell I Need A Van Man promptly if the Job Sheet is inaccurate, the Customer requests a material change or anything prevents you from completing the Booking as agreed.
  4. Keep your contact, business, payment and tax details accurate and up to date.

If you fail to provide all or part of the agreed Transport Services, I Need A Van Man may investigate and make only an adjustment permitted under the Payment, adjustments and settlement section below. I Need A Van Man may restrict access to further Bookings while a material issue is investigated.

Qualifications and insurance

  1. Hold a valid driving licence.
  2. Maintain commercial van insurance that covers carriage of goods for hire and reward.
  3. Maintain Goods in Transit insurance with at least £10,000 cover.
  4. Provide two recent utility bills showing your name and address for verification.
  5. Public Liability insurance is optional but recommended.
  6. Ensure your vehicle is legally roadworthy.
  7. If you accept a Booking that includes passengers, including any option described as “Ride as Passenger”, you warrant that you hold all licences and permissions required to carry passengers for hire or reward in your licensing area and maintain valid hire-or-reward motor insurance that expressly covers the carriage of passengers. You must not accept or perform such a Booking unless this cover is in place.

Clear document images or original insurer PDFs work best during verification.

Payment, adjustments and settlement

The cash job amount shown before you accept a Booking is the Driver Payout offered for that Booking. It will not be increased because you are VAT registered or reduced because you are not VAT registered. A VAT-registered and a non-VAT-registered Driver accepting the same displayed amount will therefore receive the same cash amount, subject to the same permitted Booking adjustments.

I Need A Van Man collects the Customer Price as your agent. We may deduct from money collected on your behalf:

  1. the Agency Fee;
  2. a refund or chargeback relating to Transport Services that were not provided, or were not provided in accordance with the Transport Contract, after I Need A Van Man has reviewed the available evidence;
  3. an amount that you agree for a change to the Booking;
  4. an amount that you otherwise owe I Need A Van Man under these terms and that has been explained to you; and
  5. any deduction required by law.

I Need A Van Man will review the available evidence before making a disputed adjustment and will consider relevant information that you provide. An adjustment will be limited to the amount reasonably connected with the relevant refund, chargeback, unperformed service, agreed change or other amount due. I Need A Van Man will not impose an unspecified fine or penalty.

After the Transport Services have been completed, I Need A Van Man will transfer the Driver Payout to your registered bank account, subject to any permitted adjustment.

Bank transfers are typically made on the same or next day after completion. A transfer may take longer where a Booking, payment, complaint or suspected fraud needs to be investigated.

VAT and other taxes

You are responsible for determining your tax status, registering for VAT when required, charging and accounting for any VAT due on your Transport Services, submitting tax returns and paying the appropriate authorities.

You must tell I Need A Van Man promptly if your VAT registration status changes and provide your correct legal or business name, address, VAT registration number and any other information reasonably required to prepare accurate Booking documents. We may rely on the information in your Driver account until you update it.

If you are VAT registered and VAT is chargeable on your Transport Services, the Customer Price includes that VAT. You are responsible for calculating and accounting to HM Revenue and Customs for any output VAT from the full Customer Price for those services. You must not calculate VAT on your Transport Services by treating the Driver Payout alone as the VAT-inclusive selling price. No additional VAT is added to the displayed Driver Payout.

If you are not VAT registered, you must not charge VAT or describe any part of your Transport Services, Customer Price or Driver Payout as VAT. This does not change the displayed Driver Payout and does not remove any VAT included in the separate Agency Fee charged by I Need A Van Man.

The Agency Fee is VAT-inclusive. Where VAT is chargeable, the Agency Fee comprises I Need A Van Man’s net fee plus VAT at the applicable rate. The gross Agency Fee is deducted when calculating the Driver Payout. No further VAT is added to or deducted from the displayed Driver Payout.

Invoices and Booking documents

You agree that invoices, receipts and settlement documents provided to you may be delivered electronically.

You authorise I Need A Van Man, as your disclosed agent, to prepare and transmit customer sales invoices and any credit or debit notes in your name and on your behalf for the Transport Services. This is third-party invoicing on your behalf, not self-billing. I Need A Van Man issues any Agency Fee invoice in its own name and may prepare settlement statements.

Where I Need A Van Man makes a Booking document available, it will identify the document and the supply it records. A customer sales document issued in your name records your Transport Services; an Agency Fee invoice issued by I Need A Van Man records its separate Booking Services; and a settlement statement is a reconciliation only, not your sales invoice.

Where you are VAT registered and VAT is chargeable on your Transport Services, any Customer VAT invoice will identify you as the supplier, include your VAT registration number and show the net Customer Price, applicable VAT rate, VAT amount and gross Customer Price. Where you are not VAT registered, the Customer document will not state or imply that VAT has been charged on your Transport Services.

You remain responsible for the accuracy, completeness, retention and VAT treatment of documents issued on your behalf. You must review the documents made available to you, retain the records you are required to keep and tell I Need A Van Man promptly if any information is incorrect.

You authorise I Need A Van Man to issue any necessary replacement, credit note, debit note or other adjustment document on your behalf.

Performance evaluation

Driver performance is assessed using Customer feedback and information about completed Bookings. We may use performance evaluations when allocating job opportunities to support a high-quality Customer experience.

Dispute resolution

I Need A Van Man may help the Customer and Driver communicate and seek to resolve a dispute. This does not make I Need A Van Man the supplier of the Transport Services or responsible for loss, damage or a dispute caused by the Driver or Customer. Nothing in these terms excludes responsibility that cannot lawfully be excluded or I Need A Van Man’s responsibility for its own Booking Services.

Liability for loss or damage

You are liable for loss of or damage to the Customer’s property and goods where satisfactory evidence shows that it was caused by your negligence or breach of contract rather than by the Customer or a third party. Your liability is limited as follows:

  1. If you cause damage to goods or property not contracted for transport due to negligence or breach of contract, your liability is limited to the repair of the damaged area.
  2. You are not liable for damage arising from circumstances beyond your control, including natural events such as fire, flood or severe weather; terrorism, vandalism or unlawful activities; defects inherent in the goods; pre-existing damage to the delivery area; or other actions, omissions or circumstances beyond your reasonable control.
  3. You must notify I Need A Van Man by email, live chat or telephone within 72 hours of delivery if you become aware of damage to the Customer’s goods or property caused during collection, transportation or delivery.

Changes and cancellations

Customers may request to change or cancel their Bookings under the Customer Terms. I Need A Van Man will notify you as promptly as reasonably possible. Any Driver compensation or adjustment to the Driver Payout will be communicated to you and must be permitted by these terms.

If a Customer requests a material change, I Need A Van Man will tell you about the revised Job Sheet and any change to the Driver Payout. Any change that you agree will form part of the Booking. You authorise I Need A Van Man to determine any corresponding revised Customer Price and Agency Fee on the same basis described above. If you do not agree to the change, I Need A Van Man will tell you whether the original Booking remains in place or is cancelled and will explain any resulting permitted adjustment.

Termination

I Need A Van Man may restrict or terminate your access to the platform if you breach these terms, no longer meet the Driver requirements, or your conduct or performance creates a material risk to Customers, I Need A Van Man or other platform users. Termination does not affect any rights, responsibilities or payments that arose before termination.

Unless I Need A Van Man or the Customer confirms that a Booking has been cancelled or reassigned, termination does not release you from your obligation to complete a Booking that you accepted before termination.

Questions about these terms? Contact driver support.